Payment Credits

Payment Credits are a powerful feature that lets you control key elements of your Professional Services pricing.

Managing Payment Credits

Go to Settings > Financial > Payment Credits to manage the payment credits available in your account.

On this screen: The Settings page for Payment Credits shows a list of all configured credits. Each entry is a clickable row displaying the credit name. A drag handle on the left of each row allows reordering. An ”+ Add Payment Credit” button appears at the bottom of the list to create a new entry.

The list shows all payment credits configured for your account. Click any item to edit it, or click + Add Payment Credit at the bottom of the list to create a new one. (Within a project, the button is labeled Add Credit.) You can drag and drop credits into the sequence in which they should be presented on a project.

Creating or Editing a Payment Credit

Overall Settings

Inside a payment credit, you can configure the following:

On this screen: The Payment Credit detail form shows fields for Name, Slug (auto-generated, read-only), and Pricing Model (a dropdown with Fixed Fee, Time and Materials, and Other). Below that are Currency Rounding, a Default checkbox, and toggle controls for Travel/Expense and Product handling: “Include Travel/Expense in Project Revenue,” “Include Travel/Expense in Project Cost,” “Set Travel/Expense Limit on Project?,” and “Include Product in Project Pricing.” A Schedule section below lets you add payment schedule line items.

Name: The name of the credit as it appears in the platform
Slug: Automatically generated from the name. Can be used in document templates to inject specific language for a given credit
Pricing Model: A logical designation used in documents to conditionally include language based on the pricing type. Options are Fixed Fee, Time & Materials, or Other
Currency Rounding: Round the project price to the specified number of decimal places. Rounding occurs at the smallest level of effort (service and subservice) and rolls up correctly. This setting also affects Managed Services pricing.
Default: Designate this credit as the default for new projects. All new projects will be created with this credit selected.
Travel and Expense & Product Handling:
- Include Travel/Expense in Project Revenue: Controls whether Travel and Expense item pricing is included in the project’s revenue total
- Include Travel/Expense in Project Cost: Controls whether Travel and Expense item pricing is included in the project’s cost total
- Set Travel/Expense Limit on Project?: Controls whether you want to set an informational T&E limit on the project
- Include Product in Project Pricing: Controls whether the revenue and cost of included products are factored into project pricing

Payment Schedules

The Schedule function lets you create a payment schedule based on dynamic project values. The primary use case is building a payment schedule for inclusion in a document.

Each schedule item has:

Description: A name for the payment item
Term Type: Either percentage-based or milestone-based
Amount/Pct/Phase: The value or reference used to calculate the payment

Percentage-Based Schedules

Percentage-based schedules are calculated from the percentages you specify. For example, on a project priced at $1,000:

Payment 1 — Percentage — 25% → $250.00
Payment 2 — Percentage — 75% → $750.00

Milestone-Based Schedules

Milestone-based schedules are calculated from the phase alignment of services in the project. For example, on a project priced at $1,000 with revenue distributed across phases:

Phase 1 (Prepare): 12.5%
Phase 2 (Plan): 12.5%
Phase 3 (Design): 25%
Phase 4 (Implement): 50%

With this schedule:

Payment 1 — Milestone — Plan
Payment 2 — Milestone — Design
Payment 3 — Milestone — Implement

The platform produces:

Payment 1: $250 (Phase 1 + 2 revenue)
Payment 2: $250 (Phase 3 revenue)
Payment 3: $500 (Phase 4 revenue)

The platform identifies the first schedule item (Plan, Phase 2) and automatically adds up all revenue from the beginning through that phase. Each subsequent payment captures the revenue between the previous and current milestone.

Balance Due

Any remaining amount in either a percentage or milestone-based schedule generates an automatic “Balance Due” item showing the difference between the summed payments and the project’s total price.

Using Payment Credits in a Project

In a project, select the Payment Credit to use under Pricing > PS Pricing. You can also select it from the Project Overview screen.

Using Payment Credits in Documents

Payment Credits are a powerful feature for document generation. See the Common Merge Field templates for examples, and the Merge Data view guide to build your own payment credit options.